1. Order Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order.
• Once production or customization work has started, cancellation requests will not be accepted.
• Customized, made-to-order, or personalized furniture items cannot be cancelled.
• Advance payments are non-refundable once the order is confirmed and work has begun.

2. Return Policy

We offer a 7-Day Easy Return Policy under specific conditions only.

Eligible Return Cases

Returns will be accepted if:

• The product is delivered in damaged condition
• The wrong product is delivered
• The product has a manufacturing defect
• The product is incomplete or missing parts
• The product is damaged during transit

Non-Eligible Return Cases

Returns will not be accepted for:

• Change of mind or dislike of the product
• Minor variations in wood grains, texture, polish, or fabric shade
• Incorrect size selection by the customer
• Products that have been used, altered, or damaged after delivery
• Normal wear and tear

3. Return Request Process

• Customers must report any issue within 48 hours of delivery.
• Clear photos/videos of the issue must be shared for verification.
• Original packaging should be retained for return or replacement requests.
• Return or replacement approval will be subject to inspection by our team.
• Pickup service depends on service availability in the customer’s location.

4. Refund Policy

• Refunds will be initiated within 5–7 working days after approval of the return request.
• Refunds will be processed through the original payment method used during purchase.
• Cash on Delivery (COD) order refunds will be processed via bank transfer.
• Customized products and booking/advance amounts are non-refundable.

5. Replacement Policy

If a product is found damaged or defective:

• A free replacement may be provided or Repair/service support may be offered, depending on the nature of the issue and inspection report.

6. Delivery & Installation

• Delivery timelines may vary depending on product availability and location.
• Customers or their authorized representatives should be available during delivery and installation.
• Once installation and delivery are completed successfully, the order will be considered accepted.

7. Important Notes

• Natural variations in wood grains, texture, finish, and fabric color are normal characteristics of furniture products.
• Mattresses, cushions, and hygiene-sensitive items are non-returnable.
• EMI/Finance orders will be subject to the respective finance partner’s terms and policies.

8. Contact Us

For any support or assistance, please contact:

• Phone / WhatsApp: +919149350865, 7906815986
• Email: vishkafurniture@gmail.com
• Store Address: 3rd Floor, MS Tower, GMS Rd, Near T.V.S Showroom , Ballupur, Dehradun, Uttarakhand 248001